Infinity Privacy Policy

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About Us

Hilbert Investment Solutions Limited (Hilbert), authorised and regulated by the Financial Conduct Authority (FCA), No. 698380 (Companies House Number 08956837), is committed to protecting and respecting your personal data. We collect and use personal information to verify your identity, manage accounts, deliver our services, and support customer care, ensuring we meet your needs and interests.

Data Collection

Hilbert collects personal information through various methods, including our website, email, post, and telephone communications, to verify your identity, manage accounts, and tailor services to your needs.

How We Use Your Data

Our authorised staff process your data in line with contractual, legal, and regulatory obligations. Hilbert's data processing complies with the UK General Data Protection Regulation (UK GDPR) and other applicable legislation. We use personal data for:

  • Anti-money laundering compliance
  • MiFID II regulatory adherence
  • Managing and maintaining our business relationship with you
  • Safeguarding our legitimate business interests

Data Sharing

To meet legal and regulatory requirements or to protect the integrity of our services, Hilbert may share your personal data with select third parties, including:

  • Legal advisors
  • External auditors
  • Financial institutions
  • Credit reference agencies
  • Regulatory and governmental authorities

International Data Transfers

Your personal data may be transferred outside the UK and the European Economic Area (EEA). For any international transfers, we implement appropriate safeguards to ensure your information is protected, maintaining standards in line with UK GDPR requirements.

Data Retention

Hilbert retains personal data only as long as necessary for the purposes for which it was collected. Upon the end of our business relationship, data is retained for 5 to 7 years to comply with legal and regulatory obligations. After this period, personal data is securely erased or anonymised.

Marketing Communications

With your consent, Hilbert may send you updates about our products and services. You can opt out of marketing communications at any time by contacting us at contact@hilbert-is.com.

Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: You can request correction of any inaccurate personal data we hold about you.
  • Erasure: You can request the deletion of your personal data, subject to certain conditions.
  • Restriction of processing: You can request restriction of the processing of your personal data in certain circumstances.
  • Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Objection: You can object to the processing of your personal data in certain circumstances.
  • Right to withdraw consent: You can withdraw your consent to the processing of your personal data at any time.

Policy Updates

Hilbert may update this Privacy Policy periodically. Significant changes will be communicated through our website or other channels.

For any concerns or complaints about how we handle your data, please contact our compliance department:

  • Email: contact@hilbert-is.com
  • Post: St Clements House, 27-28 Clements Lane, London EC4N 7AE
  • Phone: +44 20 3808 7138